We utilise the internationally recognised Secure Server certificate (SSL) technology to ensure customers’ security. Basement Online Pharmacy uses eWay Internet Gateway Service. This system uses the industry’s best security methods and practices. All credit card numbers are housed within a secure environment. We never record a copy of your credit card details.
Basement Online Pharmacy will cover the cost of freight of returned items where the mistake has been ours. Basement Online Pharmacy will accept returns of products with proof of purchase. Goods must be in acceptable condition and Basement Online Pharmacy must be contacted prior to sending.
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our Customer Service Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.
For returns under Australian Consumer Law, please contact our Customer Service Team to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.