Shipping & Replacement

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Shipping Policy

All our orders are delivered via registered airmail and thanks to the reputable companies we use, we guarantee to deliver your products to your door. In order to receive the order without any problems the customer should provide a valid billing and shipping address.

Your delivery options and fees are:

Standard International Shipping $40 (5-12 days) Worldwide delivery – Tracked shipment.

In the unlikely event you do not receive your order BOP will offer you a free of charge re-shipment for your order. Please, notify us of any problems with your order as soon as possible or within 3 days of receiving your order.

For USA Customers: Delivery time is 3 – 5 Days.

For UK Customers: Delivery time is 5 – 12 Days.

Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins.

Refunds:

Basement Online Pharmacy (BOP) is committed to providing the highest quality products and customer service and is responsible for delivering orders to the customers. However, due to the nature of the products, which are controlled medications in many countries, there is a need for some guidelines to be followed.

Following are the cases where a customer can apply for a refund:

Cancellation: If a customer cancels the order within 3 hours of making the payment. Once the payment has been made and the order has been forwarded to the Shipping Department, no refunds can be issued.
Non-Reception: If an order has not been received by the customer within 30 days of processing the payment, the customer can apply for a refund. However, the following non-reception causes will not be refunded:
Customer changed his/her address.
Customer provided a wrong address.
The order arrived at the right address, but there was no one to claim it.
The order arrived at the right address, but someone else claimed it.
Ineffective products: We try our best to source top-notch products for our valued customers, but still if a customer claims that the products he/she received are ineffective, the customer can apply for a refund
Note: A refund may take up to 10 business days depending on the credit card processing company policies, and the policies of the corresponding banks the customer uses.

Payments made through Western Union, MoneyGram, or BitCoin can be refunded within 5 business days upon completion of the investigation.

Reshipment:

Following are the cases where a customer may apply for a reshipment:

Delay: Standard shipping rate $40 applies to 14-21 day delivery period word wide. In case there is a delay, the customer may apply for a free reshipment.
Damaged Products: Our shipping department packs and ships all products with utmost care, but still it may be possible some pills get damaged by different international handlers in transit. In case 50% or more of the products are damaged during the transit, the customer may apply for a free reshipment.
Note: If less than 50% of the products are damaged, the equivalent of the damaged pills will be shipped together with the next order. However, if the customer wants an immediate reshipment, BOP may ship the equivalent amount of pills on condition that the customer pays the shipping fee of $40.

In the case that the customer receives a different generic medication in the same category (i.e. a pain reliever for another pain reliever), the customer may apply for a reshipment that will be fulfilled on the next order or the customer will have a choice to select any other available medication from the same category and 50% of the value of the original order will be shipped if the customer pays the shipping fee of $40.

Note: A free reshipment may take up to 5 business days to place to be delivered. Reshipment can be expedited if the customer places another order, in which case, the previous order would be added to the current order. We only reship an order once.